The CEO of Airbnb recently spoke at a conference and he shared the STRANGEST customer complaint he’s ever heard. And you know it’s gotta be good, because you can imagine all the complaints they get.
He says a customer once called and demanded a full refund, quote, “Because the house is haunted and there’s a ghost in the house.”
But the ghost just being there wasn’t why they wanted the refund. No, they wanted a refund because the Airbnb listing promised the house was haunted by, quote, “a friendly ghost named Stanley” . . . but Stanley wasn’t being friendly to these people.
Quote, “We know about Stanley, that’s why we booked it. But Stanley has been harassing us all night.”
There’s no word on whether Airbnb wound up giving the customers their refund or not.
